Delivery & Shipping

Delivered FREE Australia wide... 
with speed, accuracy and love xo

$99 minimum order values apply to receive free shipping. Orders under $99 incur a flat rate charge to help cover the cost. Orders placed before 2pm AEST are dispatched same day!

Thanks to XO2's killer warehouse team, our delivery speed and accuracy is leading the industry. XO2 customers expect and get fast efficient delivery of a range of cleaning, hygiene and washroom products throughout Australia. What's our secret?


• An incredible team that cares (Highest correct order rate)

• We stock heaps of everything we supply (Lowest backorder rate)

• Cutting edge warehouse management and logistics systems

• Working with Australia's best and most reliable freight providers

• XO2 is an Australian manufacturer partnered up with other Aussie manufacturers. We control the supply chains, even during pandemics.

Please click on your state below for delivery and shipping details to your area. 

Queensland

Orders over $99: Free shipping

Orders under $99: $9.70 Flat rate charge

Orders over $99: Free shipping

Orders under $99: $16.50 Flat rate charge

Orders over $99: Free shipping

Orders under $99: $16.50 Flat rate charge

Orders over $99: Free shipping

Orders under $99:  $16.50 Flat rate charge

Orders over $99: Free shipping

Orders under $99: $16.50 Flat rate charge

Orders over $99: Free shipping

Orders under $99:  $33 Flat rate charge

Orders over $99: Free shipping

Orders under $99:  $22 Flat rate charge

Orders over $99: Free shipping

Orders under $99:  $33 Flat rate charge

We are now exporting! We'll work with your chosen freight forwarder to get your order delivered to you ASAP.


How to place an export order.

Step 1. Add the items you want to your cart and checkout.

Step 2. Select Pickup (from our Burleigh Heads HQ) as your shipping address.

Step 3: Complete your order with payment.

Step 4: We will let you know when your order is ready for pickup, which will be lightning fast!

Step 5: Give your forwarding agent all the details of your order and the pickup address... 42 Junction Road, Burleigh Heads QLD  4220, Australia.

Step 6: They will pick it up from us and ship it to you :)

Easy to use website and great delivery time!! Will Definitely use again."

Leasa


Excellent service. I placed my order on the website and it was delivered same day."

Matt Maguire


I thoroughly recommend this company to deal with. I was determined to do business with an Australian owned company. They deliver what they promise with exceptional customer service. Thanks to everyone at XO2 and in particular Stef! I will definitely be dealing with you further in the future."

Mardi Lloyd

Commercial Cleaning Contractor, Phillip Island, Victoria


More information about XO2's delivery and shipping services.

Ain't no mountain high enough, ain't no valley low enough...

We realised a while ago that shipping was getting in the way of us and you. So... we started removing the problem! Now 98% of XO2 orders receive free shipping.


We are proud of our shipping policies and our teams commitment to fast free shipping (to most parts of Australia and it's growing). We are on a mission to get your order to you fast! We want you to say WOW!


We also like to buy a lot of things online, so we know the importance that shipping plays in today's world. The fact is, no one likes paying for shipping! That is why we have the best shipping policy in our industry, in Australia. We not only offer free shipping rules throughout all of Australia, but we are continually dropping our minimum order amounts to make them easier for you to meet. This is only possible because of you and the support and subsequent growth we are experiencing. The shipping companies are starting to respect us with lower rates and better offers. We simply pass these onto you as part of our partnership with you :)


We want you to know that we DO NOT make profits from shipping and we DO NOT inflate our prices to cover shipping costs. There is no silly business going on with our shipping policies and there are no traps. Free is free, it is just part of how we show you how much we value your partnership.


For answers to frequently asked questions about our shipping services visit XO2's FAQ page.


Delivery Times

Due to the enormous size of Australia, delivery times will vary. We love communication and so you will receive a notification when your order has been dispatched and you will receive tracking and shipping information so that you can track where your order is at and who is delivering it to you.


Considerations:

• Weekends and public holidays don't count when it comes to expected delivery time frames.

• If you place your order by 2pm AEST, we'll dispatch it the same day. If you order after 2pm AEST, there is a possibility that it won't get dispatched until the next business day. The time starts ticking for our shipping partners as soon as we dispatch!

• Delivery times and our 2pm commitment is based on the products you require being in stock. But that is cool because we only offer products that are stock lines and WE HATE BACKORDERS! In the unlikely event that an item is out of stock, we will move heaven and earth to get it to you asap, or if you need it now, we might be able to offer you a substitute.


Order Status & Tracking

You can check the status of your order and track any dispatched orders from your My Account page when logged in. You will also get an email with a tracking link when your order has been dispatched.


Dangerous Goods

At XO2, we value integrity and honesty. So we declare dangerous goods as they should be and provide our shipping partners with the necessary paperwork. We just want you to receive your order safely. We also want to keep the roads, depots, vehicles and drivers safe too. Dangerous Goods items consist of aerosols, solvents, alcohols, oils, concentrated acids and alkalines.


Depending on the situation, we may split Dangerous Good/s items off the original consignment and send them separately. This is to get the majority of your order to you faster, as DG carriers are slower. It will not effect our picking, packing and dispatch times though.

Delivering Australia wide with speed and accuracy.

XO2 helps make the places where people work, stay, learn and heal awesome!

SHOP